Privacy Policy

Last updated: 9 July 2026

This Privacy Policy describes how Hiking Camping ("we", "us", or "our") collects, uses and discloses your personal information when you visit or make a purchase from https://hiking-camping.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the updated version on the Site and revise the "Last Updated" date.

How We Collect and Use Your Personal Information

In order to provide and improve our Services, we collect personal information from a variety of sources, as described below. We may use your information to communicate with you, process orders, comply with legal obligations, enforce our Terms of Service and protect our users and business.

Personal Information We Collect

Information You Provide Directly

• Contact details (name, address, telephone number and email address).
• Order details (billing and shipping addresses, payment confirmation).
• Account information (username, password and security information).
• Customer service communications.

Information Collected Automatically

We automatically collect certain information regarding your use of our Site through cookies and similar technologies, including device information, browser information, IP address and website usage analytics.

Information Received from Third Parties

We may receive information from suppliers, service providers or social media platforms that help us operate our Site and Services.

How We Use Your Personal Information

• To process orders and deliver products or services.
• To send communications relating to your account, orders or our policies.
• To provide customer support.
• For marketing and advertising purposes where permitted by law.
• For fraud prevention and security purposes.
• To comply with legal and regulatory obligations.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website performance and personalise content. You may manage cookies through your browser settings; however, disabling cookies may affect certain website functionality.

How We Share Personal Information

We may share personal information with:

• Service providers and suppliers who perform services on our behalf.
• Business and marketing partners.
• Companies within our corporate group.
• Government authorities or regulatory bodies where required by law.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for their content, privacy policies or practices. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us so we can delete it.

Security and Data Retention

We implement appropriate security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil our legal, contractual and operational obligations.

Your Rights

Depending on where you live, you may have the right to:

• Access, correct or delete your personal information.
• Request data portability.
• Restrict or object to processing.
• Withdraw your consent.
• Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at contact@hiking-camping.com. We may ask you to verify your identity before processing your request.

International Users

Your personal information may be transferred, stored and processed outside your country of residence, subject to applicable data protection laws.

Contact Information

Store Name: Hiking Camping

Address:
23 Grosvenor Rd
Richmond TW10 6PE
United Kingdom

Email: contact@hiking-camping.com

Phone: +44 7441 443647

Customer Support Hours:
Monday to Friday, 8:00 AM – 5:00 PM (UK time / GMT or BST depending on the season).

Response Time: We aim to respond within 1–2 business days.

Need Help?

Please visit our Frequently Asked Questions (FAQ) page or contact our Customer Support team through our Contact Us page.