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Welcome to the Hiking Camping Frequently Asked Questions page.
We're here to answer your questions and provide you with the best possible shopping experience. If you need any further assistance, please don't hesitate to contact us.
About Hiking Camping
How can I contact Customer Support?
keyboard_arrow_downYou can contact our Customer Support team through our Contact Us page or by email at contact@hiking-camping.com.
What is your return policy?
keyboard_arrow_downWe offer an easy 14-day return policy on eligible purchases. For more information, please refer to our Return & Refund Policy.
Do you have a physical store?
keyboard_arrow_downNo. We are an online-only store, allowing us to offer competitive prices and a wide selection of outdoor products.
Can I place a bulk order for my business or organisation?
keyboard_arrow_downYes. We accept bulk orders. Please contact our Customer Support team for further information.
Shipping
Do you ship internationally?
keyboard_arrow_downNo. At the moment, we only deliver within the United Kingdom.
Do you offer free shipping?
keyboard_arrow_downYes. We offer FREE shipping on all orders delivered within the United Kingdom. Please refer to our Shipping Policy for more information.
How long will it take to receive my order?
keyboard_arrow_downOrder Processing Time: 1–2 business days (Monday to Friday).
Transit Time: 4–7 business days (Monday to Friday).
Estimated Delivery Time: 6–9 business days (Monday to Friday).
You can read our full Shipping Policy for more details.
How can I track my order?
keyboard_arrow_downYou can track your order at any time using our Order Tracking page on our website.
Returns & Refunds
Can I cancel my order after placing it?
keyboard_arrow_downYes. We offer a 24-hour cancellation period. If you wish to cancel your order within this timeframe, please contact our Customer Support team as soon as possible.
What is your return policy?
keyboard_arrow_downWe offer a simple and hassle-free returns process. Please refer to our Return & Refund Policy for complete details.
What should I do if I receive a faulty or damaged product?
keyboard_arrow_downIf you receive a faulty, damaged or incorrect item, we will replace it at no additional cost. Please contact us as soon as possible and return the item within 14 days. For more information, please refer to our Return & Refund Policy.
How do I exchange an item?
keyboard_arrow_downIf you would like to exchange an item for another size, colour or product, please contact our Customer Support team. Full details can be found in our Return & Refund Policy
When will I receive my refund?
keyboard_arrow_downOnce your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 10 business days, depending on your bank or payment provider.
Please refer to our Return & Refund Policy for complete details
Store Name: Hiking Camping
Address:
23 Grosvenor Rd
Richmond TW10 6PE
United Kingdom
Email: contact@hiking-camping.com
Phone: +44 7441 443647
Customer Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (UK time / GMT or BST depending on the season).
Response Time: We aim to respond within 1–2 business days.
Please visit our Frequently Asked Questions (FAQ) page or contact our Customer Support team through our Contact Us page.